Case Studies

OCS OnSite has helped many businesses overcome their challenges by providing solutions that are not only affordable but which result in increased efficiency and cost savings for the client. 

 See below how we have helped some clients overcome their challenges. 

Multiple Location IT Services

Gentle Dental

Challenge:

Gentle Dental has over 130 dental offices within various regions in 8 states with a centralized IT Department. The challenge was providing timely local support to all the offices when needed. The client needed to fly IT personnel to various offices for projects and installs. The client had also hired various contractors in different regions and was faced with the challenge of managing several contractors, many of which were very unreliable. In the event of an emergency at an office, getting someone onsite proved difficult and costly.

Solution:

OCS OnSite was able to provide the client a solution that addressed all the challenges and dramatically reduced cost. The OCS OnSite team was positioned in every region with at least two techs to allow for prompt and reliable onsite support when required.

  • The client was provided a simple way to submit service requests online or by phone. 
  • The client was able to choose how soon they needed someone onsite, with two hour response time for urgent requests.

PMC, Inc.

Challenge:

The Los Angeles based company had opened a satellite office in New York. The new office needs were not enough to warrant a full-time IT staff member. Most issues were handled by their IT department in Los Angeles. However, when they needed someone reliable onsite it proved challenging and costly. One member of their IT department was forced to fly to the New York office more often than seemed practical. 

Solution:

Having worked with OCS OnSite in the past, the client reached out to OCS OnSite for help. OCS OnSite was able provide an IT Support Specialist that was scheduled to visit the office a few times per week and during emergencies.

Albertsons

 

Project Services

Interdent, Inc.

Challenge:

Interdent Inc needed to open new dental offices at a faster pace than their internal IT department could handle. With technology being a key part of every dental office, Interdent needed a company that could assist them in providing the technology install for a dental office. From procurement to installation the client needed a company they could trust to finish the job with their demanding schedules.

Solution:

OCS OnSite experience and familiarity with technology in the dental offices made OCS OnSite an ideal candidate for the job. The client was provided with a mobile team capable of deploying whenever and wherever an office was opening. The client could use the team for one office deployment or many. 

FOI Laboratories

Challenge:

Solution

Helpdesk

SyncHost

Challenge:

A web hosting company needed to provide 1st level helpdesk support for its customers. The challenge was that even though the amount of daily calls were not enough to warrant a full-time helpdesk staff, the company was committed to providing helpdesk support during normal business hours. The web hosting company did not want to outsource the calls outside of the country, and wanted native English speakers to answer any such calls.

Solution:

Having a robust helpdesk already available around the clock, OCS OnSite was able to provide a helpdesk solution for the client that was a fraction of the cost of hiring and maintaining its own helpdesk. All OCS OnSite staff is based in the US, so there were no calls outsourced outside of the country

Huevia

Challenge:

A web hosting company needed to provide 1st level helpdesk support for its customers. The challenge was the amount of daily calls were not enough to warrant a full-time helpdesk staff but the company was committed to providing helpdesk support during normal business hours. The web hosting company did not want to outsource the calls outside of the country, and wanted native english speakers to answer any such calls.

Solution:

Having a robust helpdesk already available around the clock, OCS OnSite was able to provide a helpdesk solution for the client that was a fraction of the cost of hiring and maintaining its own helpdesk. All OCS OnSite staff is based in the US so there were no calls outsourced outside of the country.

Datacenter

Mail.com Media Corporation

Challenge:

When Mail.com Media Corporation had to perform a large scale datacenter migration, they required additional help than their existing team of system engineers. The client needed someone they could trust with this sensitive task.

Solution:

Having previously worked with one of OCS OnSite staff members, the client reached out and was provided additional personnel until the entire migration was complete.

Track Entertainment - Wantickets.com

Challenge:

After the departure of the staff member in charge of managing the datacenter, the company required a company that could support the existing datacenter infrastructure and that was knowledgeable enough to come in with little information passed on by the previous IT person.

Solution:

OCS OnSite rose to the challenge and was able to quickly and effectively take over management of the datacenter.